Terms and conditions

As a Top-Rated Removal Company, we always aim to complete each home/office move to a high standards, but please spend few minutes to read ours T&C’s. By accepting our quote you accept our Terms & Conditions.

1.Quotation

Our quote is based on information You have provided ,survey we made or photos/video you’ve sent to us and it’s valid for 30 days since the quote is given .It is subject to availability of resources. We may recalculate Our quotation if:

a) You request additional Services or add extra items after quotation was given

b) The approach road/parking space/drive is unsuitable for Our Vehicles to load/unload within 15 meters of the doorway

c) There are delays or outdoor events outside our reasonable control or keys from a new property not released at all

d) Keys from a new property are not released on time. All overtime after 17:00 will be charged at £100 per hour for local jobs

2. Work excluded from the Quotation

The following work shall be excluded from the quotation unless agreed during quotation:

a) The packing or unpacking of your belongings before and after a removal.

b) The dismantling and/or re-assembly of any type of fittings or furniture.

c) Disconnecting or re-connecting of any electrical/gas or kitchen appliances.

d) Moving goods from or to a loft/attic

e) Moving loaded fridge freezers

f) Dismantling or assembling of any garden buildings or any outdoor play equipment

The Remover may be willing to carry out any or all of the services above for an additional agreed price.

3. Customer packing and moving responsibilities

a) Provide us with a correct information, addresses and contact numbers for correspondence during the move

b) To prepare and pack safely your belongings, fragile or electronic equipment prior the move.
We won’t take responsibility for the loss or damage caused where goods or electrical items that are not in their original packaging have been packed or unpacked by you or others.
We will not be liable for mechanical or electrical faults unless there is evidence of physical damage.
We don’t accept any responsibility for damage or breakage of the items that are not been protected by adequate means(Overloaded boxes, single wall boxes, Banana boxes, Underfilled boxes, loose items etc). It’s the customer’s responsibility to
ensure that all the items in the boxes are correctly packed and protected.
Also, we don’t take responsibility for the furniture damage that is not intended/designed to be dismantled or moved many times (Ikea, Old furniture, Custom made furniture etc)

d) To arrange parking space for a removal vehicle, all necessary documents, permits and pay all applicable fees.

e) To present or be represented throughout the removal process to ensure that nothing is left behind/damaged or taken away by mistake before we leave your new home. Additional charges may apply for collecting or returning items or
deliviring them to a new address if they won’t fit in your property.

4.Damage to premises or property

a)If We cause damage as a result of moving goods under your instruction,
against our advice, or you been informed by us that it’s likely to cause damage, we shall not be liable.

b)If we cause damage to your property, our liability shall be limited to making good the damaged area only and restore it to the former condition

c)If we are responsible for causing damage to your property, you must inform us on the day of your removal.

4. Customer’s data

We never share your information(email,phone number, photos/videos or personal details) with 3rd parties

5. Insurance and Damages

Goods In Transit insurance is always included in all our moves as a standard. All the damaged/scratched furniture must be reported to us on the moving day to our removal team first and in writing within 2 days time after move is finished, and it covers maximum of £40 per item.
Items excluded from the insurance: cash, paintings, jewellery, plants, any garden equipment, fish tanks, non-packed single items, loss of digital data on a computer or any storage device, fire damage, water damage, weather damage.
If extra Insurance is required please check your home insurance.
Public liability insurance – we always covered for at least up to 1 million pounds.
It’s worth to add that we always trying to do our best to look after and protect your belongings, but please remember that it’s your responsibility to pack and prepare everything for the move

6. Items excludes from moving.

Chemicals or hazardous substances, toxic waste, paints, and gas bottles,animals, firearms, drugs or any other illegal goods.

7. Payment.

Normally, we require 25% non refundable/non transferable to other dates deposit to secure your date. Balance payment can be made by advanced bank transfer 72-12 hours before the move.

8. Sub-contracting work

We reserve the right to pass jobs to our well-known professional subcontractors without notifying you.