Terms and conditions

As a top-rated removals company, we always aim to complete every home and office move to the highest standard. We are proud to have completed thousands of successful moves with a strong record of safe and damage-free removals.

Please take a few minutes to read our Terms & Conditions carefully. By accepting our quotation, paying a deposit, or confirming your booking, you agree to these Terms & Conditions.

AJM REMOVALS LTD – TERMS & CONDITIONS

1. Agreement

1.1 Acceptance of our quotation by email, message, telephone, payment of deposit, or booking confirmation constitutes acceptance of these Terms & Conditions and forms a legally binding contract between AJM Removals LTD (“we/us”) and the customer (“you”).

1.2 These Terms & Conditions apply to all work carried out by us unless otherwise agreed in writing.

2. Quotations

2.1 All quotations are based on the information provided by the customer.

2.2 Additional charges may apply where:
• extra items are added
• access is difficult
• parking restrictions apply
• delays occur outside our control
• additional services are requested

2.3 We reserve the right to amend the quotation if the original information provided was inaccurate or incomplete.

3. Payments & Deposits

3.1 A non-refundable deposit equal to 25% of the quoted amount is required to secure your booking date.

3.2 The remaining balance must be paid no later than 12 hours before the scheduled move unless otherwise agreed by us in writing.

3.3 We reserve the right to suspend, postpone, or refuse to carry out the move if payment has not been received in full.

3.4 Any additional charges incurred during the move for extra items, delays, waiting time, parking, storage, or additional services must be paid immediately upon completion of the move.

4. Customer Responsibilities

4.1 You are responsible for:
• ensuring suitable parking and access
• declaring any unusually heavy, valuable, or fragile items
• ensuring all goods are packed appropriately unless packing services are booked with us
• disconnecting appliances unless agreed otherwise

4.2 You must ensure all items are ready for transport at the agreed start time.

5. Liability for Loss or Damage

5.1 We will take reasonable care whilst handling and transporting your goods.

5.2 All of our vehicles are covered by Goods in Transit Insurance with policy cover up to £25,000 per van load, together with £1,000,000 Public Liability Insurance, subject to insurer terms and conditions. Unless otherwise agreed in writing before the move, our standard liability for loss or damage is limited to £50 per item.

5.3 An item means:
• a single individual object
• the entire contents of any box, bag, carton, drawer, or container

5.4 Additional insurance or enhanced liability cover may be available upon request before the move and may result in an increased quotation.

5.5 We are not liable for:
• pre-existing damage
• internal damage to self-packed items
• mechanical or electrical faults unless caused by obvious external damage
• loss caused by poor packing by the customer
• fragile items not professionally packed by us
• delays outside our reasonable control

5.6 Any damage or loss claims must be reported to us in writing within 7 days of the move date.

6. Excluded Items

6.1 We will not transport:
• cash
• jewellery
• watches
• deeds
• firearms
• explosives
• hazardous materials
• illegal goods
• perishable goods
• pets or live animals

6.2 Any such items transported without our knowledge remain entirely at your own risk.

7. Delays & Circumstances Outside Our Control

7.1 We are not responsible for delays caused by:
• traffic
• weather
• breakdowns
• parking issues
• key delays
• property chain delays
• other events beyond our reasonable control

8. Cancellation Policy

8.1 Deposits may be retained to cover losses and reserved booking time if cancellation occurs within 7 days of the booked move date.

8.2 Cancellation on the day of the move may result in the full quoted amount becoming payable.

9. Right to Refuse Work

9.1 We reserve the right to refuse to move any item which:
• is unsafe
• excessively heavy
• improperly packed
• likely to cause damage or injury

10. Governing Law

10.1 These Terms & Conditions are governed by the laws of England and Wales.